Customer service

You can't argue with customers. Our aim is to listen to the facts and to seek the solution. The argument will only prevent us from listening to the customer's point of view. This is not good for easing the bad mood of the customers. Therefore, it is meaningless to argue about who is wrong, and the result will only aggravate the contradiction and make the dissatisfied customers more dissatisfied. And our duty is to pull back the dissatisfied customers.

Respect the feeling of the customer. If the customer has any dissatisfaction, it shows that there are some places we must have done wrong. So we have to emphasize the understanding of the customers. We try to identify the customers' feelings, and this tacit way helps to ease the annoyance and dissatisfaction of the customers.

Dealing with customer problems in time. After the failure of the service, it should be dealt with at the first time. The longer the time, the greater the damage to the customer, the customer's loyalty will be seriously tested. We must establish a corresponding system to strengthen our management.